Realtime DHPO eligibility — during the call, not the day before.
Patients ask, the agent checks, the answer is on the line in seconds. No more “we’ll call you back when we sort your insurance.”
Will Daman cover this consultation?
One moment — yes, you’re covered, 50 AED copay at the desk.
Eligibility check
Daman Premier
Member ID · DAM-394821
Network
Network Plus
Copay
50 AED
Deductible met
Yes
Pre-auth
Not required
Verified via DHPO · 1.4s round-trip · audited
Hear the eligibility check in action.
Patient asks, agent gets the Emirates ID, DHPO answers in seconds.
Loading transcript…
One eligibility check, three places it shows up.
The same Emirates ID + payer combo flows from the phone into the booking and the claim. Capture once, use everywhere.
On the call
The voice agent asks for consent first, then captures Emirates ID, fires a realtime DHPO check, and reads the answer back in plain numbers.
On the booking
The eligibility result attaches to the booking row. Front desk sees coverage status before the patient walks in — no last-minute scramble.
On the claim
Same payer + member ID flow into the encounter and the claim XML automatically. No retyping, no transcription errors.
Wired to 21 UAE payers
Eligibility runs through DHPO; for non-DHPO payers we fall back to their TPA portal or a manual coordinator step.
Compared to manual verification.
Where receptionists and US-shaped tools fall short for UAE clinics.
| Capability | Manual receptionist | Generic eligibility tool | BookSlate Health |
|---|---|---|---|
| Realtime during call | |||
| Emirates-ID first | |||
| Voice-driven | |||
| Flows into the claim | Sometimes | ||
| 21 UAE payers wired | |||
| Audit log per check |