Answers every call. In every language your patients speak.
Books appointments. Verifies insurance live with DHPO. Handles refill calls and post-op check-ins. After-hours and over Ramadan. Picks up in Khaleeji Arabic, English, Hindi, Urdu, or Tagalog — automatically.
السلام عليكم، أبغى موعد مع طبيب الأسرة، يوم الثلاثاء.
وعليكم السلام. الدكتور خالد متاح الثلاثاء الساعة الثالثة. هل يناسبك؟
Yes please. And does Daman cover this consultation?
tool: check_eligibility_realtime
payer: daman
member_id: DAM-394821
→ Eligible · 50 AED copay
Verified — Daman covers this. You’re booked. The WhatsApp confirmation is on its way.
Hear the agent answer a real call.
Pick a scenario. The transcript highlights as the agent speaks.
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Two halves of the same agent.
Whether the patient calls in or the clinic calls out, the same model and tool set handle it.
Inbound
- ·Greets in patient's preferred language
- ·Recognises intent (book / refill / followup / triage)
- ·Books a slot, verifies eligibility live with DHPO
- ·Captures Emirates ID + insurance, persists to record
- ·Sends WhatsApp confirmation when the call ends
Outbound
- ·Appointment reminders (T-24h)
- ·No-show recall calls (T+30 min after the missed slot)
- ·Refill reminders for chronic patients (T-7d)
- ·Post-op check-ins (T+24h, T+7d)
- ·Waitlist auto-fill when a slot frees up
Five languages, code-switching aware.
Patients say one language and switch mid-sentence. The agent follows.
Khaleeji Arabic
“السلام عليكم، أبغى موعد”
English
“Hi, I need an appointment”
Hindi
“नमस्ते, मुझे अपॉइंटमेंट चाहिए”
Urdu
“السلام علیکم، ملاقات چاہیے”
Tagalog
“Hi, gusto ko mag-book”
What makes it different.
Realtime eligibility on the call
DHPO check fires before the booking confirms. The patient hears the answer in plain numbers.
Learn more →
Doctor-gender preference matching
Khaleeji-cultural feature: patient says they'd prefer a female doctor; agent only offers female slots.
Holiday & Ramadan-aware scheduling
Knows the UAE holiday calendar. "After Eid" / "before iftar" resolve to actual dates and time slots.
Refill, follow-up, and recall loops
Outbound campaigns close the long-tail of clinic operations: chronic refills, post-op check-ins, no-show recovery.
Learn more →
Compared to a human receptionist.
| Capability | Human receptionist | IVR / phone tree | BookSlate Health |
|---|---|---|---|
| 24/7 coverage | ✕ | partial | ✓ |
| 5 languages | ✕ | ✕ | ✓ |
| Realtime DHPO eligibility | ✕ | ✕ | ✓ |
| Outbound campaigns | limited | ✕ | ✓ |
| Cost per call | AED 4–7 | unclear | < AED 1 |