Half your no-shows could have been answered with one phone call.
Outbound voice + WhatsApp loop that confirms appointments, recalls patients who miss them, fills the slot from the waitlist, and follows up on refills — all without anyone on the team picking up a phone.
Industry no-show rate vs target
Industry avg
18%
BookSlate target
≤8%
Example. 200-booking week, 22 saved slots = ~AED 11,000 recovered revenue.
Target only — not a customer-validated KPI.
Hear the refill loop in action.
Agent calls 7 days before the prescription runs out and arranges renewal.
Loading transcript…
Three loops, one queue.
T-24h confirmation
Voice or WhatsApp template the day before. Patient confirms, reschedules, or cancels. Cancellations free the slot for waitlist auto-fill.
Recall call
If confirmed but no-show, the agent calls 30 min after the missed slot. Re-books on the same call. Reason captured (traffic / forgot / sick).
Waitlist auto-fill
When a slot frees, the agent calls the top waitlist match (matched on service, doctor-gender, emirate) and books them in the same call.
The chronic-patient call you keep meaning to make.
T-7d before a refill is due, the agent calls. If renewal is needed, a booking task lands in the doctor’s queue. If not, it schedules another check at the next refill date.
Hi Aisha, this is BookSlate calling from Al Noor. Your blood-pressure prescription runs out in three days. Want me to renew it?
Yes please. Do I need to see the doctor?
No in-person visit needed. Dr. Faris will review your last reading and renew it. The prescription will be ready at the clinic pharmacy by tomorrow evening.
What gets tracked.
Surfaces in the dashboard so the operator sees the recovery working week over week.
No-show rate
Recall conversion
Avg days to recall
Waitlist fill rate
Compared to manual recall.
| Capability | Manual receptionist | Generic SMS recall | BookSlate Health |
|---|---|---|---|
| Calls every no-show | ✕ | ✕ | ✓ |
| Books on same call | ✓ | ✕ | ✓ |
| Multilingual | limited | ✕ | ✓ |
| Waitlist auto-fill | ✕ | ✕ | ✓ |
| Tracks reason | ✕ | ✕ | ✓ |
| Refill loop | ✕ | ✕ | ✓ |